FREQUENTLY ASKED QUESTIONS
Call Us +27 (0) 68 082 3996 or drop us
a message at info@q11furnitures.co.za
How can I track my furniture delivery?
Once your order has been processed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your delivery online through our website or the courier company's tracking portal.
Do you offer assembly services for purchased furniture?
Yes, we provide assembly services for select furniture items. You can add assembly service to your order during the checkout process for an additional fee. Our professional assembly team will ensure that your furniture is expertly assembled and ready for use in no time.
What is your return policy for furniture items?
We offer a hassle-free return policy for furniture items. If you're not completely satisfied with your purchase, you can return the item(s) within 10 days of delivery for a full refund or exchange. The item(s) must be in their original condition and packaging. Please contact our customer service team to initiate the return process and obtain a return authorization.
